MailboxWorks: Frequently Asked Questions (FAQ)
In this mailbox FAQ, you’ll find answers to our most frequently asked questions about buying a residential or commercial mailbox, including ordering and shipping information.
Table of Contents
Placing an Order
How can I find a specific mailbox product on your website?
Use our Search Bar at the top of every page. You can enter an item name or a keyword. You can also find mailbox products by selecting one of our major categories Residential Mailboxes, Commercial Mailboxes, Address Plaques & House Numbers, or Home and Garden.
How can I place a mailbox order?
We accept orders via the Internet, phone, or mail. You can place your order directly online by adding an item to your shopping cart and checking out. You can also call (866) 717-4943 and speak to one of our customer service representatives and place your order over the phone. You may also fill out our printable order form and mail in your order.
Do you handle corporate or large mailbox orders?
Absolutely! We have the capability and expertise to fulfill any size mailbox order. We accept orders from businesses of all sizes including corporations, housing associations (HOAs), builders, and non-profit organizations. If you don’t find the answer you are looking for in this mailbox FAQ, please call or email us for a free quote today!
Do you charge sales tax?
You pay no sales tax unless your mailbox order is being shipped to the state of Florida.
What methods of payment do you accept?
We accept all major credit cards: Visa, MasterCard, Discover, and American Express – order online or over the phone. You may also pay by personal check (choose “eCheck” at checkout) or with your PayPal account (choose “PayPal” at checkout).
The MailboxWorks can also accept checks and money orders by mail. Simply add all mailbox products you intend to purchase to your online shopping cart, print your shopping cart, and send your printout with your check, cashier’s check, money order, or overnight payments to:
The MailboxWorks
Attn: Orders
1101 Investment Blvd
Suite 140
El Dorado Hills, CA 95762
Please make checks payable to THE MAILBOXWORKS.
Be sure to include a daytime phone number and email address (if you have one) so that we, along with the shipping company, can contact you with any questions we might have.
NOTE: To protect against fraud, any mailbox orders paid for with a personal check, money order, or cashiers check will remain on hold for several days to allow for the check to clear. Mailbox orders placed with credit cards will be processed immediately.
If you still have any questions not answered in this mailbox FAQ or you would like to place your mailbox order by phone, please feel free to call one of our mailbox specialists at (866) 717-4943 and we’ll be happy to help.
What is the warranty on your mailbox products?
The MailboxWorks provides a one-year limited warranty to the original purchaser covering defects in material and workmanship – if reported to The MailboxWorks within one year of the delivery date. This mailbox warranty is limited to the cost of the products and does not include the installation costs, misuse, or alterations by the customer, or natural weathering of any finish (e.g., brass tarnishing, copper oxidation, etc.).
What if I need to change or cancel my mailbox order?
If for any reason you change or cancel your mailbox order please call us immediately at (866) 717-4943 so we can catch the order before it is processed. Custom mailbox orders or orders that have shipped cannot be changed or canceled.
What is your return policy?
Mailbox products must be returned in sellable condition, with all of their original shipping cartons and packing materials. Please contact us at (866) 717-4943 for a return authorization number and directions for shipping the item back. Items must be returned within 10 days of receipt. Shipping charges are non-refundable and certain items may be subject to restocking fees. Unfortunately, we do not offer merchandise exchanges. Please see our Return Policy for more information on returns.
Shipping
Do you offer Free Shipping?
We do offer free shipping on certain mailbox items shipped to the US contiguous 48 states. Free Shipping will be noted below the price of an item on the product page. Items that do not specify free shipping will calculate shipping costs based on the destination.
How can I calculate shipping online?
Calculating shipping has never been easier! Simply add the item to your shopping cart and enter the ship to zip code. No purchase or personal information is required.
When will my mailbox order ship?
Our standard turnaround time to process and ship your mailbox order is noted on each product page. Additional time for processing orders with selected options may be noted beside the option (e.g., Allow 1 week). Occasionally we may be out of a particular mailbox product or color. If we can not ship the product in approximately the time quoted, we will call you and/or send you an e-mail message advising you of the new ship date and giving you the option to cancel your order or select another mailbox product that is in stock. If we do not hear back from you within 48 business hours, we will process your mailbox order with the revised ship date.
Can I get rush delivery?
Mailbox products are generally sent by FED-EX Ground or UPS. Next Day Air and 2nd Day Air are available upon request for some products and at an additional charge. Please contact us for an expedited shipping quote.
Do you ship outside the contiguous US?
Unfortunately, we are unable to provide international shipping at this time. We can ship to Alaska, Hawaii, and U.S. territories, although shipping surcharges will apply. Please call or email us regarding shipping to anywhere outside of the contiguous United States, and one of our customer service representatives will provide you with a shipping quote.
What should I do if my order was delivered damaged or incomplete?
Damaged products or shortages must be reported to the carrier. Because each carrier has different limitations on the amount of time that damages must be reported we suggest you notify us immediately. DO NOT REFUSE THE SHIPMENT. Note any shortages or damages of packages on the delivery receipt. Keep all original shipping materials. The MailboxWorks may ask you for photos of the damages. Detailed information about damaged goods and shortages is beyond the scope of this mailbox FAQ. Please see our Terms and Conditions for more information.
Residential Mailboxes
How do I make sure my residential mailbox fits postal regulations?
Every post office has different regulations regarding the installation of your residential mailbox. You should contact your local post office to find out what the specifications are for your neighborhood. The height and distance regulations may vary from town to town. Mail carriers can refuse delivery if the residential mailbox opening is too short, too tall, or too far away. Some areas may not approve of added locking inserts if the mail slot cannot accommodate enough incoming mail.
What’s the difference between a ground mount post and a stand mount post?
A ground-mount post is a long post that is installed by partially burying it in the ground. A stand post is shorter and has a flat base so that it can be bolted to a cement pad surface.
What’s the difference between a Mailbox and a Drop Box?
Mailboxes are for postal delivery and most often have a space for your outgoing mail. Drop boxes are for incoming items only and are not marked “U.S. MAIL”. Drop boxes are perfect for use as a secure payment drop box, book drop, or a night drop box. Shop through our drop boxes and collection boxes to find the perfect solution for you.
Where can I get mailbox replacement parts?
We carry residential mailbox replacement parts as well as commercial mailbox replacement parts. You will need to call to place your order as we do not offer all parts on our website.
Commercial Mailboxes
I need to get commercial mailboxes but I’m not sure where to start.
There are 3 things to remember when ordering commercial mailboxes:
- The first thing to determine is who is distributing mail to your commercial mailboxes. Will the post office be distributing the mail directly to the boxes or will someone within the building be in charge of distributing the mail?
- Second, are you looking for commercial mailboxes that will be installed into a wall or do you need mailboxes with a pedestal?
- Finally, how many total tenant doors do you need?
By answering these three questions you can save yourself hours of searching through items that don’t fit your needs. If you do not find the answers you need in this mailbox FAQ, as always, our mailbox specialists are available to assist you and answer any additional questions you may have.
How can I be sure I’m ordering the right commercial mailbox?
Understanding mailboxes and making sure you haven’t overlooked anything is hard. Let our mailbox specialists help you out. We can help you determine the commercial mailboxes that will best suit your needs and we will be happy to provide dimensions and a full price quote.
What’s the difference between commercial mailboxes for postal use and private use?
Postal: Mailboxes or collection boxes that are for postal use are prepped for the Postal Master Lock. This lock is only available to the Post Office and allows your mail carrier to collect or distribute mail. Multi-tenant commercial mailboxes that require a USPS Postal Master Lock have a master door that allows your mail carrier to open one main door of the mailbox and distribute the mail to all your tenants at one time. Collection boxes that use a USPS Postal Master lock have a slot for you to drop off your outgoing mail for your mail carrier to pick up later.
Private: Commercial mailboxes that have a private lock can only be accessed by the owner of the box. Multi-tenant mailboxes for private distribution are most often used in offices or universities when the post office is not going to be accessing the mailboxes directly.
The commercial mailbox I want says it is only approved for replacement use. What does that mean?
In October 2006 USPS standard mailbox regulations for multi-tenant mailboxes were changed and must meet the security and configuration requirements of USPS STD-4C regulations. Some commercial mailboxes that are 4B+ compliant may be considered USPS approved if they are replacing existing mailboxes in an existing wall opening that will not be disturbed or changed during renovations. We recommend getting postal approval for any 4B+ compliant commercial mailboxes before placing your order.
How do I get postal approval?
This mailbox FAQ can only provide general information. When products are for USPS access, contact your local post office regarding local approval and installation requirements before purchasing any commercial mailbox product. Mailboxes such as the USPS 4C STD Horizontal Mailboxes and the CBU Pedestal Mailboxes meet current postal specifications regarding security and configurations. Other commercial mailboxes that are 4B+ compliant may be used for postal distribution pending approval from your local post office.
I ordered a postal box, but where is the master lock?
The Postal Master Lock is only available to the post office. You will need to contact your local post office regarding the installation of the master lock in your new commercial mailbox.
Where can I get mailbox replacement parts?
We do carry replacement parts for the items we carry. You will need to call to place your order as we do not offer most parts on our website.
Route
What is Route+ shipment protection?
Route+ offers “peace of mind” shipment protection at an affordable price. With Route+ you don’t have to worry about what to do if your shipment is lost, stolen, or received damaged. Simply file a claim and Route will refund or reorder your item(s).
For additional details, see Route’s Frequently Asked Questions page here.
I purchased Route+ shipment protection and need to file a claim. How do I do so?
If you purchased Route+ during checkout and your shipment is missing or was received damaged, you may file a claim directly with Route here: https://claims.route.com/
Additional details to help guide you through the claim process can be found in Route’s Knowledge Base here.
If I cancel my order or no longer want Route+ shipping protection, will I be refunded?
In the event that your order is canceled prior to shipment, we will refund you in full for your product cost, any associated shipping costs, and the amount paid to add Route+.
Per our Cancellation & Return Policy, order cancellation requests should be submitted no more than 24 hours of an order being placed. Cancellation is not guaranteed until we have confirmation from the vendor/manufacturer, even if the request is received within 24 hours.
If your order has not yet shipped and you would like to remove Route+ shipment protection, we will refund you the amount paid to add the service.
If you still have a question that wasn’t answered by this mailbox FAQ, please get in touch with our mailbox experts:
Call us or chat with a customer care rep if you have any questions.
Or send us an Email or fill out our online contact form.
Revision Date: 05/19/20