Frequently Asked Questions

Placing an Order

How do I find products on your website?

Use our Search Bar at the top of every page. You can enter an item name or a keyword. You can also find products by selecting one of our major categories ‘Residential Mailboxes’, ‘Commercial Mailboxes’, ‘Address Plaques’, or ‘Home and Garden’.


How can I place an order?

We accept orders by internet, phone, or mail. You can place your order directly online by adding an item to your shopping cart and checking out. You can also call 800-824-9985 and speak to one of our customer service representatives and place your order over the phone. You may also fill out our printable order form and mail in your order.


Do you handle corporate or large orders?

Absolutely! We have the capability and expertise to fulfill any size order. We accept orders from businesses of all sizes including corporations, housing associations, builders, and non-profit organizations. Please call or email us for a free quote today!


Do you charge sales tax?

You pay no sales tax unless your order is being shipped to the state of Illinois.


What methods of payment do you accept?

We accept all major credit cards: Visa, MasterCard, Discover and American Express online or over the phone. We ACH which allows you to pay by check over the phone. We can also accept checks and money orders by mail. We do have a printable order form for your convenience that can be mailed in with your check. If you have any questions while filling in your form please call one of our mailbox specialists and we’ll be happy to help.


What is the warranty on your products?

The MailboxWorks provides a one year limited warranty to the original purchaser covering defects in material and workmanship if reported to The MailboxWorks within one year of the delivery date. This warranty is limited to the cost of the products and does not include the installation costs, misuse or alterations by the customer, or natural weathering of any finish (e.g., brass tarnishing, copper oxidation, etc.).


What if I need to change or cancel my order?

If for any reason you change or cancel your order please call us immediately at 800-824-9985 so we can catch the order before it is processed. Custom orders or orders that have shipped cannot be changed or canceled.


What is your return policy?

Products must be returned in sellable condition, with all of their original shipping cartons and packing materials. Please contact us at 800-824-9985 for a return authorization number and directions for shipping the item back. Items must be returned within 30 days of receipt. Shipping charges are non-refundable and certain items may be subject to restocking fees. Please see our Return Policy for more information on returns.



Do you offer Free Shipping?

We do offer free shipping on certain items shipped to the US contiguous 48 states. Free Shipping will be noted below the price of an item on the product page. Items that do not specify free shipping will calculate shipping costs based on the destination.


How can I calculate shipping online?

Calculating shipping has never been easier! Simply add the item you are interested in to your shopping cart and enter the ship to zip code. No purchase or personal information is required.


When will my order ship?

Our standard turnaround time to process and ship your order is noted on each product page. Additional time for processing orders with selected options may be noted beside the option (e.g., Allow 1 week). Occasionally we may be out of a particular product or color. If we can not ship the product in approximately the time quoted we will call you and/or send you an e-mail message advising you of the new ship date and giving you the option to cancel your order or select another product that is in stock. If we do not hear back from you in 48 business hours we will process your order with the revised ship date.


Can I get rush delivery?

Products are generally sent FED-EX Ground or UPS. Next Day Air and 2nd Day Air are available upon request for some products and at an additional charge. Please contact us for an expedited shipping quote.


Do you ship outside the contiguous US?

Yes. Please call or email us regarding the item you are interested in and where you would like it shipped and one of our customer service representatives will give you a shipping quote.


What should I do if my order was delivered damaged or incomplete?

Damaged products or shortages must be reported to the carrier. Because each carrier has different limitations on the amount of time that damages must be reported we suggest you notify us immediately. DO NOT REFUSE THE SHIPMENT. Note any shortages or damages of packages on the delivery receipt. Keep all original shipping materials. The MailboxWorks may ask you for photos of the damages. Please see our Terms and Conditions for more information on damaged goods and shortages.


Residential Mailboxes

How do I make sure my mailbox fits postal regulations?

Every post office has different regulations regarding installation of your mailbox. You should contact your local post office to find out what the specifications are for your neighborhood. The height and distance regulations may vary from town to town. Mail carriers can refuse delivery if the mailbox opening is too short, tall, or too far away. Some areas may not approve of added locking inserts if the mail slot cannot accommodate enough incoming mail.


What’s the difference between a ground mount post and a stand mount post?

A ground mount post is a longer post that is installed by partially burying it in the ground. A stand post is shorter and has a flat base so that it can be bolted to a cement surface.


What’s the difference between a Mailbox and a Drop Box?

Mailboxes are for postal delivery and most often have a space for your outgoing mail. Drop boxes are for incoming items only and are not marked “U.S. MAIL”. Drop boxes are perfect for use as a secure payment drop box, book drop, or a night drop box. Shop through our drop boxes and collection boxes to find the perfect solution for you.


Where can I get replacement parts?

We do carry replacement parts for the items we carry. You will need to call to place your order as we do not offer parts on our website.


Commercial Mailboxes

I need to get mailboxes, but I’m not sure where to start.

The first thing to determine is who is distributing mail to your mailboxes. Will the post office be distributing the mail directly to the boxes or will someone within the building be in charge of distributing the mail? Second, are you looking for mailboxes that will be installed into a wall or do you need mailboxes with a pedestal? Finally, how many total tenant doors do you need? By answering these three questions you can save yourself hours of searching through items that don’t fit your needs. As always our mailbox specialists are available to assist you and answer any additional questions you may have.


How can I be sure I’m ordering the right mailbox?

Understanding mailboxes and making sure you haven’t overlooked anything is hard. Let our mailbox specialists help you out. We can help you determine the mailboxes that will best suit your needs and will be happy to provide a full price quote and dimensions.


What’s the difference between mailboxes for postal use or private use?

Postal: Mailboxes or collection boxes that are for postal use are prepped for the Postal Master Lock. This lock is only available to Post Office and allows your mail carrier to collect or distribute mail. Multi-tenant mailboxes that require a USPS Postal Master Lock have a master door that allows your mail carrier to open one main door of the mailbox and distribute the mail to all your tenants at one time. Collection boxes that use a USPS Postal Master lock have a slot for you to drop off your outgoing mail for your mail carrier to pick up later.

Private: Mailboxes that have a private lock can only be accessed by the owner of the box. Multi-tenant mailboxes for private distribution are most often used in offices or universities when the post office is not going to be accessing the mailboxes directly.


The mailbox I want says it is only approved for replacement use. What does that mean?

In October 2006 USPS standard mailbox regulations for multi-tenant mailboxes were changed and must meet the security and configuration requirements of USPS STD-4C regulations. Some mailboxes that are 4B+ compliant may be considered USPS approved if they are replacing existing mailboxes in an existing wall opening that will not be disturbed or changed during renovations. We recommend getting postal approval for any 4B+ compliant mailboxes before placing your order.


How do I get postal approval?

When products are for USPS access, contact your local post office regarding local approval and installation requirements before purchasing any mailbox product. Mailboxes such as the USPS 4CSTD Horizontal Mailboxes and the CBU Pedestal Mailboxes meet current postal specifications regarding security and configurations. Other mailboxes that are 4B+ compliant may be used for postal distribution pending approval from your local post office.


I ordered a postal box, but where is the master lock?

The Postal Master Lock is only available to the post office. You will need to contact your local post office regarding installation of the master lock in your new mailbox.


Where can I get replacement parts?

We do carry replacement parts for the items we carry. You will need to call to place your order as we do not offer parts on our website.


Revision Date: 5/19/09