Return Policy

Overview

We offer a 10-day return policy on purchases. Upon receipt and inspection of merchandise, we will refund your order total, less our cost of shipping the item to you. Please be mindful of the following details about returns:

Important: Orders returned without authorization will NOT be processed for credit or refunds. YOU MUST obtain a Return Goods Authorization Number (RGA#) from us so that the credit for the merchandise AND any refund can be properly processed.

The few exceptions that cannot be returned:

Products that have been assembled and/or installed:

Manufacturer specific / Commercial product restocking fees:

Commercial Returns:

Advisory regarding the return of large commercial items:

Returning Bulk Orders:

If you received an order as a gift that you don’t want:

Return an Item or Order

Please complete and submit the form below to request a Return/Replacement. To ensure your ticket gets to the right department, choose Returns for the field, “Which department do you need to contact?”. Upon Submitting the form, you will see instructions for completing the process.

RGA Instructions

This number will be forwarded to you along with return instructions, as soon as it is received from the manufacturer. Your patience is much appreciated while we wait to receive a response from the manufacturer. If you have not received an RGA# within 48-72 hours, you are welcome to contact us for a status update of your request. Important: Orders returned without authorization will NOT be processed for credit or refunds. YOU MUST obtain a Return Goods Authorization Number (RGA#) from us so that the credit for the merchandise AND any refund can be properly processed.

What if My Order Arrives Damaged?

We strive to have all packages arrive on your doorstep snug, safe, and secure. We refuse to sell products that are easily damaged during shipping.  

Ordering Replacement Parts

Need to Cancel Your Order?

If you need to cancel your order after it has been placed, please contact us immediately and we will attempt to cancel your order and refund you fully. An order cannot be canceled more than 24 hours after processing. We will accept a cancellation request until the time of shipment as a courtesy. However, cancellation is not guaranteed until we have confirmation from the manufacturer. If you need to cancel your order after the cancellation period, then the Standard Return Policy will apply.

Items Missing from an Order

If your tracking information shows that your package was delivered, but you are unable to find it:

Your package was insured. The insurance on the package will take care of replacing the lost shipment. As with any insurance claim, there is a process that must be followed in order to have the lost shipment replaced.

If your package is missing from a delivery, you (as the Recipient) MUST contact the Carrier (UPS, FedEx, etc.) immediately. The sooner the Carrier is notified, the sooner the tracer and claim can be initiated for your missing package.

FBUKI, LLC will not be responsible for any order that is tracked and delivered but not received. However, after you file a claim with the Carrier (UPS or FedEx) you must contact us so that we can assist you with the replacement of the missing shipment.

How do I file a claim?

Also, if you are missing an item, contact us at customercare@mailboxworks.com with your order information. If the missing item in question has shipped, please check your confirmation email for that item’s tracking number. Frequently, items are coming from different warehouses due to availability and will not arrive together.

**If your order is only missing parts or other items, please contact us immediately at customercare@mailboxworks.com.

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Revision Date: 3/31/18

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