Route+ FAQ

What is Route+ shipment protection?

Route+ offers “peace of mind” shipment protection at an affordable price. With Route+, you don’t have to worry about what to do if your shipment is lost, stolen, or received in a damaged state. Simply file a claim and Route will refund or reorder your item(s).

For additional details, see Route’s Frequently Asked Questions page here.

I purchased Route+ shipment protection and need to file a claim. How do I do so?

If you purchased Route+ during checkout and your shipment is missing or was received damaged, you may file a claim directly with Route here.

Additional details to help guide you through the claim process can be found in Route’s Knowledge Base here.

If I cancel my order or no longer want Route+ shipping protection, will I be refunded?

In the event that your order is canceled prior to shipment, we will refund you in full for your product cost, any associated shipping costs, and the amount paid to add Route+.

Per our Cancellation & Return Policy, order cancellation requests should be submitted no more than 24 hours of an order being placed. Cancellation is not guaranteed until we have confirmation from the vendor/manufacturer, even if the request is received within 24 hours.
If your order has not yet shipped and you would like to remove Route+ shipment protection, we will refund you the amount paid to add the service.