Orders and Returns FAQ

How can I find a specific mailbox product on your website?

Use our Search Bar at the top of every page. You can enter an item name or a keyword. You can also find mailbox products by selecting one of our major categories Residential MailboxesCommercial MailboxesAddress Plaques & House Numbers, or Home and Garden.

How can I place a mailbox order?

We accept orders via the internet, phone, or mail. You can place your order directly online by adding an item to your shopping cart and checking out. You can also call (866) 717-4943, speak to one of our customer service representatives, and place your order over the phone. You may also fill out our printable order form and mail in your order.

Do you handle corporate or large mailbox orders?

Absolutely! We have the capability and expertise to fulfill any size mailbox order. We accept orders from businesses of all sizes including corporations, housing associations (HOAs), builders, and non-profit organizations. If you don’t find the answer you are looking for in this mailbox FAQ, please call or email us for a free quote today!

Do you charge sales tax?

You pay no sales tax unless your mailbox order is being shipped to the state of Florida or California.

What methods of payment do you accept?

We accept all major credit cards: Visa, MasterCard, Discover, and American Express. Order online or over the phone. You may also pay by personal check (choose “eCheck” at checkout) or with your PayPal account (choose “PayPal” at checkout).

The MailboxWorks also accepts checks and money orders by mail. Simply add all mailbox products you intend to purchase to your online shopping cart, print your shopping cart, and send your printout with your check, cashier’s check, money order, or overnight payments to:

Non-Expedited Checks
PO BOX 931455
ATLANTA, GA 31193-1455

Overnight/Expedited Checks
HAPEVILLE, GA 30354-1705

Please make checks payable to THE MAILBOXWORKS.
Be sure to include a daytime phone number and email address so that we, along with the shipping company, can contact you with any questions we might have.

NOTE: To protect against fraud, any mailbox orders paid for with a personal check, money order, or cashiers check will remain on hold for several days to allow the check to clear. Mailbox orders placed with credit cards will be processed immediately.

What is the warranty on your mailbox products?

The MailboxWorks provides a one-year limited warranty to the original purchaser covering defects in material and workmanship if the problem is reported to The MailboxWorks within one year of the delivery date. This mailbox warranty is limited to the cost of the products and does not include the installation costs, misuse, or alterations by the customer, or natural weathering of any finish (e.g., brass tarnishing, copper oxidation, etc.).

What if I need to change or cancel my mailbox order?

If for any reason you would like to change or cancel your mailbox order, please call us immediately at (866) 717-4943 so we can catch the order before it is processed. Custom mailbox orders or orders that have shipped cannot be changed or canceled.

What is your return policy?

Mailbox products must be returned in sellable condition, with all of their original shipping cartons and packing materials. Please contact us at (866) 717-4943 for a return authorization number and directions for shipping the item back. We offer a 30-day return period from the date of shipment. Shipping charges are non-refundable and certain items may be subject to restocking fees. Unfortunately, we do not offer merchandise exchanges. Please see our Return Policy for more information on returns.