Shipping FAQ

Do you offer free shipping?

We do offer free shipping on certain mailbox items shipped to the US’s contiguous 48 states. Free shipping will be noted below the price of an item on the product page. Items that do not specify free shipping will calculate shipping costs based on the destination.

How can I calculate shipping online?

Calculating shipping has never been easier! Simply add the item to your shopping cart and enter the zip code to which your order would be shipped. No purchase or personal information is required.

When will my mailbox order ship?

Our standard turnaround time to process and ship your mailbox order is noted on each product page. Additional time for processing orders with selected options may be noted beside the option (e.g., Allow 1 week). Occasionally, we may be out of a particular mailbox product or color. If we can not ship the product in approximately the time quoted, we will call you and/or send you an e-mail message advising you of the new ship date. You will have the option to cancel your order or select another mailbox product that is in stock. If we do not hear back from you within 48 business hours, we will process your mailbox order with the revised ship date.

Can I get rush delivery?

Mailbox products are generally sent by FED-EX Ground or UPS. Next Day Air and 2nd Day Air are available upon request for some products and at an additional charge. Please contact us for an expedited shipping quote.

Do you ship outside the contiguous US?

Unfortunately, we are unable to provide international shipping at this time. We can ship to Alaska, Hawaii, and U.S. territories, although shipping surcharges will apply. Please call or email us regarding shipping to anywhere outside of the contiguous United States, and one of our customer service representatives will provide you with a shipping quote.

What should I do if my order was delivered damaged or incomplete?

Damaged products or shortages must be reported to the carrier. Because each carrier has different limitations on the amount of time that damages must be reported, we suggest you notify us immediately. DO NOT REFUSE THE SHIPMENT. Note any shortages or damages of packages on the delivery receipt. Keep all original shipping materials. The MailboxWorks may ask you for photos of the damages. Detailed information about damaged goods and shortages is beyond the scope of this FAQ page. Please see our Terms and Conditions for more information.