We do offer free shipping on certain mailbox items shipped to the US’s contiguous 48 states. Free shipping will be noted below the price of an item on the product page. Items that do not specify free shipping will calculate shipping costs based on the destination.
Calculating shipping has never been easier! Simply add the item to your shopping cart and enter the zip code to which your order would be shipped. No purchase or personal information is required.
Our standard turnaround time to process and ship your mailbox order is noted on each product page. Additional time for processing orders with selected options may be noted beside the option (e.g., Allow 1 week). Occasionally, we may be out of a particular mailbox product or color. If we can not ship the product in approximately the time quoted, we will call you and/or send you an e-mail message advising you of the new ship date. You will have the option to cancel your order or select another mailbox product that is in stock. If we do not hear back from you within 48 business hours, we will process your mailbox order with the revised ship date.
Mailbox products are generally sent by FED-EX Ground or UPS. Next Day Air and 2nd Day Air are available upon request for some products and at an additional charge. Please contact us for an expedited shipping quote.
Unfortunately, we are unable to provide international shipping at this time. We ship to Alaska, Hawaii and U.S. territories. You’ll check out with $0 shipping, then we’ll get a freight quote and send it to you. If you’d rather not pay it, we’ll cancel your order and refund you in full. Delivery to these areas can take 30–45 days. We can’t ship to PO boxes or APO/FPO addresses.
Please inspect your delivery before you sign for it. If anything is damaged or missing, write it on the bill of lading or delivery receipt before signing, and be specific (for example, “carton crushed, door dented”). Take photos. If an item is badly damaged, you can refuse that item, with the damage noted on the paperwork, and accept the rest. Then contact us within 48 hours with your photos. Please don’t refuse a delivery for any other reason without talking to us first, as it can lead to return shipping and storage fees.
