Our Pricing Philosophy

We are committed to providing transparent, competitive pricing that offers exceptional value to our customers while upholding the highest standards of business integrity.

Manufacturer’s Suggested Retail Price (MSRP)

When available, our product pricing is based on the Manufacturer’s Suggested Retail Price (MSRP) provided by product manufacturers. Our discounted prices represent genuine savings from these manufacturer-established reference points.

Key Points:

• MSRP reflects the manufacturer’s recommended selling price
• Our discounts are calculated from legitimate MSRP values
• Savings percentages may vary by product and promotion
• “Up to X% off MSRP” reflects the maximum savings typically available across product lines. Actual discounts may vary, and in some cases, during promotional offers, the total savings could exceed this percentage.

Promotional Pricing

Our promotional discounts vary by product, manufacturer pricing, and current market conditions. Promotional language such as “Up to X% Off MSRP” indicates the maximum discount available across our product range during the promotional period.

How Promotional Pricing Works:

• Promotional discounts are typically pre-applied and displayed directly on eligible product pages
• The promotional price you see on the product page is usually your final discounted price
• However, for specific isolated promotions, additional hidden discounts may apply in your shopping cart
• When additional cart discounts are available, this will be clearly indicated on the product page and/or category page
• The savings amount reflects the difference between MSRP and the final promotional price (including any cart discounts)

Important Disclaimers:

• Individual product savings may be more or less than advertised maximums
• Promotional pricing is subject to change without notice
• Not all products participate in every promotion
• Free shipping offers may have minimum order requirements
• Sitewide pricing and promotions are subject to change without notice

Price Match Guarantee

We are committed to offering competitive pricing on Cluster Mailbox Units (CBU). Our Price Match Guarantee ensures you receive the best value for your purchase.

What We Match:

• Identical products with the same specifications from authorized dealers
• Current advertised prices from established online retailers
• In-stock items available for immediate purchase
• Total prices including all applicable fees
• Manufacturer direct pricing

What We Don’t Match:

• Used, refurbished, or damaged product sales
• Auction sites or individual seller prices
• Membership-exclusive pricing (e.g., Costco, Sam’s Club)
• Special promotional bundles or package deals
• Clearance or closeout sales

How to Request Price Matching:

1. Locate the identical product at a lower price from a qualifying competitor
2. Submit your price match request through our Bulk Order Quote form
3. Include competitor’s product information, pricing, and your contact details
4. Our team will verify and respond during regular business hours
5. If approved, we’ll match the competitor’s price and process your order

Important Notes:

• Price match requests are processed during regular business hours
• We match current advertised prices, including sales prices
• Contact us promptly after placing an order if you find a lower price – we may be able to adjust pricing retroactively
• Price matching is subject to verification and approval

Promotional Duration and Communication

Promotion Length:

• Promotional durations vary by campaign and are communicated on our website
• Specific start and end dates (when applicable) are displayed on promotional banners and product pages
• We reserve the right to extend or shorten promotional periods based on inventory and market conditions

How We Communicate Promotions:

• Active promotions are displayed on our website through banners, category pages, and product pages
• Email subscribers receive advance notice of major promotions and exclusive offers
• Sign up for our email list to stay informed about upcoming sales and special offers

Discount Exclusions

While we strive to include as many products as possible in our promotional offerings, certain items may be excluded from specific promotions.

Potential Exclusions May Include:

• Products subject to manufacturer restrictions
• Custom or made-to-order items
• Specific product categories as determined by company discretion
• Items already at clearance pricing
• Special order items

Important Notes:

• Exclusions will be clearly noted in promotional terms and conditions
• Product pages will indicate if an item is excluded from current promotions
• Contact customer service if you have questions about a specific product’s eligibility

Discount Stacking and Combination Rules

Many promotional codes and coupons are limited to one per purchase. Specific stacking rules and limitations will be communicated in promotional terms and at checkout.

Minimum Advertised Price (MAP) Compliance

Some products may be subject to manufacturer MAP policies. If applicable, these restrictions will be clearly indicated on product pages.

Products Without MSRP

For products where manufacturers do not provide suggested retail pricing:

• We use competitive market pricing as our standard approach
• These products may be excluded from percentage-based promotional discounts
• Pricing reflects fair market value and our commitment to competitive rates

Geographic Pricing and Availability

Domestic Pricing:

• Pricing is consistent across all U.S. states
• Sales tax is charged on all orders shipped within the U.S. in accordance with state regulations
• All products ship within the contiguous United States

Alaska and Hawaii:

• Customers can see estimated shipping costs in their shopping cart
• We recommend submitting a quote request for more accurate pricing and shipping information

International Orders:

• We do not currently offer international shipping
• Prices may be subject to change due to customs duties, international shipping charges, and foreign exchange costs

Shipping Costs:

• Calculated at checkout based on your zip code
• Enjoy Free Shipping on Orders Over $30!
• Other shipping costs vary by product size, weight, and destination

Sales Tax and Fees

Sales Tax:

• Sales tax is charged on all orders shipped within the U.S. in accordance with state regulations
• Tax is calculated at checkout based on your shipping destination
• Promotional discounts are applied to product prices BEFORE sales tax calculation

Fees:

• Shipping and handling fees are calculated separately and displayed at checkout
• Unless specifically stated in a promotion, shipping fees are not discounted
• If your order qualifies for Free Shipping, outbound shipping costs are covered by MailboxWorks

Final Pricing: To see your complete order total including all taxes and fees, add items to your cart and enter your zip code on the checkout page. Your total will automatically update with accurate pricing.

Cart-Level and Hidden Discounts

For specific isolated promotions, additional hidden discounts may apply at checkout. When these cart-level discounts are available, they will be clearly communicated on product pages and/or category pages before you add items to your cart.

Pricing Accuracy

We strive for pricing accuracy across all platforms. However:

• Prices are subject to change without notice
• In case of pricing errors, we reserve the right to cancel orders at incorrect prices
• Final pricing is confirmed at checkout
• We reserve the right to modify promotional terms
• Product availability, pricing, and specifications are subject to change

If You Notice a Pricing Error: Please contact our customer service team immediately. While we cannot guarantee that pricing errors will be honored, we will review each situation on a case-by-case basis.

Refunds, Returns, and Pricing

Refund Pricing:

• Refunds are issued at the original purchase price with any applicable discounts applied
• If you purchased an item at a promotional price, your refund will reflect that promotional price
• Refunds are NOT issued at current pricing if prices have changed since your purchase

Shipping Costs:

• Shipping costs are non-refundable

Return Period:

• We offer a 90-day return period from the date of shipment
• Returns must be requested within this timeline to be considered

For Complete Return Details: Please review our Cancellation & Return Policy for full terms and conditions.

Policy Modifications

MailboxWorks reserves the right to modify this pricing policy at any time without prior notice. Continued use of our website following any changes constitutes acceptance of the updated policy. Material changes to this policy may be communicated via email to subscribers or through prominent website notifications.

Questions or Concerns

If you have any questions about our pricing policy, please contact us:

• Customer Service: 1-866-717-4943
• FAX: (916) 672-0333
• Support Form: https://www.mailboxworks.com/help
• Email: support@mailboxworks.com
• Business Hours:
  Monday-Friday – 6 a.m. – 4 p.m. Pacific (9 a.m. – 8 p.m. Eastern)
  Saturday – 7 a.m. – 3 p.m. Pacific (10 a.m. – 6 p.m. Eastern)