Customer satisfaction is our highest priority. In order to assist you with returning or exchanging a product, we do require that you first contact us for a return authorization number. We suggest insuring the return shipment. Products need to be shipped to the warehouse address we provide you with the return authorization number.
So that we can provide you with a refund or exchange we do need to receive the products in sellable condition along with all of their original shipping cartons, and packing material within 30 days of receipt. To avoid damage during shipment, we do suggest you package the products in the same manner in which they were received. Shipping charges are non-refundable. Returns of items shipped to the customer with free shipping will have original outbound shipping costs deducted from the return. Certain select items may be subject to restocking fees. Customized products, orders with options, some special order products, discontinued products, and orders exceeding $1,500.00 will not be accepted for return, exchange or refund.
Extended Holiday Return Period: For orders placed between November 26th and Christmas our return period is extended until January 31, 2013. Some exclusions apply so please see below for details.
Revision Date: 2/26/11